Originally Posted by
somthee
I booked two stays for about 3 days each one for March and one for April for Govt quarantine in Toronto. In both the cases, I booked the stay with my app, paid from my own credit card. I personally went to the hotel to check them in and check them out. The people staying were family members. For the first stay I got the points credited and for the second one, I got no credit. I sent a missing stay request, was told the second stay is not eligible because I only booked and paid for the stay but my name was not on the reservation. I was there for check out and check in, I spent close to $1500 for 3 days and got nothing. What might have been the reason?
The reason is that you didn’t actually stay there. The first stay credit was an error. It’s all there in the T&Cs.