I booked two stays for about 3 days each one for March and one for April for Govt quarantine in Toronto. In both the cases, I booked the stay with my app, paid from my own credit card. I personally went to the hotel to check them in and check them out. The people staying were family members. For the first stay I got the points credited and for the second one, I got no credit. I sent a missing stay request, was told the second stay is not eligible because I only booked and paid for the stay but my name was not on the reservation. I was there for check out and check in, I spent close to $1500 for 3 days and got nothing. What might have been the reason?