Originally Posted by
chicago747
Has anyone else had any experience of upgrading using a BXP1 and the app shows your reservation as CONFIRMED, but lists the amount of 500-mile upgrades you need? I have two reservations upgraded using BXP1 and both show this in the app. The example below also shows the price to upgrade to Business on the desktop site, but I've had that bug before so not overly concerned about that. Meeting service say all is well with the ticket but I never like to see anything out of the ordinary.
I'm having the same problem now for someone whose reservation I applied a BXP1 to (MIA-LAS on the 787-800, great use of a voucher). Pax got the "buy stickers" message and is now skeptical of the whole upgrade thing -- AA really needs to fix this.
I called Business Extra and the agent had no clue, she asked her help desk who said they "took out a line" and told me to try checking in again, but still no dice. Pax will now have to get to the airport counter by 7:45am for an 8:30am flight rather than strolling up to the gate
I mentioned that this was a semi-known glitch but agent said she hadn't heard of it.