Originally Posted by
xiphoid76
Many times it will not appear in your account. Sometimes when it does it shows up as an unused eticket with an unknown amount. I sometimes call the next time to book a flight and the agent can usually find the ecredit it just doesn’t show up. Best to keep a copy of the ticket number from your canceled flight in case you need it for the agent in the off chance they can’t find it - happens rarely but does happen.
The only place I can find it on delta.com is under "trip receipts". That does show the correct total and the correct 006 ticket number. I didn't get any e-mails from the cancellation.
Originally Posted by
flyerCO
It should show up as an unused eticket right away. It may be far down in the list if you have multiple credits.
Was there any schedule changes since purchase? If you qualified for refund, agent may have done that. Also you mention work agent. If this was bought through them, agreement may allow refund to your employer.
I wasn't clear, the cancelled trip is from a personal ticket booked with Delta. But I would like to use the credit to upgrade a work ticket that will be booked next week.
This ticket goes back a little less than a year and was rebooked several times. There was a recent schedule change where the HSV-ATL legs went from mainline to Delta connection.
Guess I will be writing down the ticket number just to have it handy. Could be that it is in for a refund, I guess I'll find out more when I try to use it as a credit next week.
I had to call as it could not be cancelled on-line.
Thank you!
David