I see a lot of places going to an order-at-the-counter type of thing to save on staffing. This was already a trend in my area pre-Covid but seems to be increasing in popularity. Rising labor costs and regulations has made it difficult to maintain the status-quo so things are definitely changing. I worked in the biz for 15 years and have spent tons of time in restaurants as a consumer. When it's done right, ordering at the counter can be okay.... when it's done wrong it can be miserable. Mainly, places have to find a way to avoid making people just stand in line for long periods. Phone apps, tablets, enough counter staff, whatever... It's not even a matter of getting your stuff quickly. It's just kind of a drag to go out in hopes of spending time with certain people only to end up standing in line with a bunch of strangers waiting to order something.