Originally Posted by
Repooc17
No points posting for over a few weeks now; trips taken don't even show up in past trips on the my account page.
Amtrak should stop publish these kind of messages on its website if it can't follow through:
After missing points request form has been submitted, the following message is presented:
All lies!
My experience has been that there are customer service reps who can help with this kind of stuff, but cannot be reached by the usual AGR or Amtrak phone numbers, and can only be communicated with via email. If I remember correctly, the AGR phone rep did give me the email address to write to, and I received a pretty quick and on-point reply. Maybe call and ask for the email address to contact "customer support"? OK, I just checked my emails, and I emailed to
[email protected], which is the Office of Customer Relations.