FlyerTalk Forums - View Single Post - LH damaged Rimowa in Germany, repair in the US
Thread: LH damaged Rimowa in Germany, repair in the US
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Old May 3, 2021 | 1:18 pm
  #3  
witthuus
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Join Date: Feb 2006
Location: CHO/HAM
Programs: UA MM, Hilton Diamond
Posts: 287
Originally Posted by oliver2002
Get a cost estimate and submit it to customer relations using the webform, select 'baggage irregularity' : https://www.lufthansa.com/de/en/feedback

They usually approve the repair. If the Rimowa shop says its beyond repair, submit that statement and you get the residual value of the original purchase price.
Thank you - will give it a try
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