Originally Posted by
CIT85
This reminds me of the time when I received a call during my stay at HR Etoile in Paris asking me how my stay was (during renovations). I provided some comments about the RC closure and substitution. Next day I received a message from hotel GM's assistant asking me if I were available to meet with the GM for a drink. Mr. Morauw (who was also the Hyatt France Region VP) and I had a great conversation and I provided comments about what I liked. Day after I checked out, I received an email from Mr. Morauw's assistant with a voucher for 3 nights at HR Etoile in a Suite! I returned to the hotel that summer with my wife and friends for 5 nights (I paid for 2 extra nights and suite was extended to the additional 2 nights) and my Suite turned out to be the Loft Suite (highest level suite at the hotel) with view towards Sacre Couer. I booked our friends' room and applied a DSU, and that was upgraded to a corner Executive Suite with view towards Arc de Triomphe and Eiffel Tower. We watched Bastille Day fireworks from our friends' suite. Best hotel stay experience for my friends.
I have returned to the HR Etoile every time when I'm in Paris ever since. I haven't contacted Mr. Morauw on my subsequent stays since I didn't want to bother him.
That honestly sounds amazing.
I always try to provide feedback when I’m sent a survey following a stay.
I feel like it’s letting the property management as well as Hyatt corporate know where they’re at from a guest’s perspective. They get a deeper insight compared to Google or other reviews of the property. This feedback can be invaluable to a GM as it shows where they’re excelling as well as what areas (if any) need improvement.
If you stay at the same hotel more than once in 90 days they usually won’t send you a 2nd survey. At times they can be bothersome, but overall I understand the intention and if it means things may improve (if needed) for future stays then I’m all for it.
An example of this would be Hyatt Centric Minneapolis -
Their parking they had us park across the street in a garage on the 5th floor. None of the elevators worked at all and we ended up having to all walk down the 5 floors through the ramp, which wasn’t very safe.
Upon check in the agent was not very nice to myself or my family, he basically was said “Name”, “Card”, here’s your room key. Whereas every Hyatt Centric we’ve been to the staff are very welcoming, very lively and actually make you feel positive about your stay. At checkout the female agent was very nice to our son, and my family she was happy, energetic and it made us want to come back.
After checking in we found an unopened condom on the floor in the bedroom and ramen noodles in the coffee maker which wasn’t exactly pleasant.
So when we received the survey we noted all this information and were contacted a day or two later by the GM. He had asked for more information and we were happy to provide it. Every subsequent stay there has been much better, he even advised us we’d be able to park directly in front of the entrance. They have 3 designated spaces there for hotel guests so that made it easier on future stays.