Originally Posted by
InternationalLiving
Yes, that well-known, user-friendly IATA website with all the requirements.
It took 10 minutes just to enter the data there to get an answer.
Again, that information should be provided by the airline. I don't expect Qatar Airways' website to have the latest correct government information for Lesotho or Monaco. But transit information for Qatar, where I suspect 90% of their customers transit? You Bet!! This is a complete failure of duty to disseminate critical travel information. As much as I have enjoyed your posts over the years Ian, I have to disagree with your sentiment on this one. Qatar Airways should have sent an email.
But they don't even have the information on their website if you search under "Travel and entry requirements".
It's a travel requirement, is it not? So why is the information not there?
Please, don't try to make excuses for Qatar Airways here. They have really failed in their duty here, and I WILL be taking them to court if they don't start playing ball.
I feel for your friend.
If you are convinced that it is QR fault, then there is little we can say to convince you otherwise.
Even "regular" pax should be aware that requirements are constantly changing on a daily basis and is responsible to check every possible change in her situation due to new country restrictions. It is not QR responsibility to study each itinerary and advise the pax when there is a change in national restrictions. The transit rule was enacted by the State of Qatar on 27 April. It was immediately reflected in
https://www.iatatravelcentre.com/world.php
It appeared quickly on the QR website, but not where you were looking. QR might have been more explicit, but it is still the pax responsibility.
If you keep pushing, QR might grant you a goodwill gesture, but you stand no chance in courts.
We all know that the covid situation in the Philippines is exploding. I would advise your friend to leave as soon as possible trying to get on one of the few flights still operating.