I can hardly wait to get a survey from Hyatt. I provide genuine constructive feedback and always get a personal e-mail in case of anything negative. As Kacee also mentioned from PH Zurich. As a returning guest Hyatt is extremely interested in getting genuine feedback. On a recent stay I was invited for drinks by the management to further discuss a really tiny tiny issue. They listen. I posted in the PH ZRH thread. And yes, give them the business they deserve, why not. This has nothing to do with gathering marketing data.

that is „Feel The Hyatt Touch“ as their slogan used to be in the 90s or so. It is still there.