While I agree Marriott missed the ball with the intent and purpose of the ambassador program, I believe there needs to be more on-property benefits especially once hotels are up and running pre-covid meaning % of f and b discounts (not including breakfast since that is or should i say was a welcome amenity choice) based on level, etc. Also it would be ideal within the app to have a function where if you are an ambassador to have a chat function available to chat with any customer service agent to avoid times on phones, email wait times etc. There is a lot of improvement that can be made within the program to make it more appealing than what it is. Judging from all the threads and comments it is clear marriott has work to do to create a better value proposition for the members. Too bad david flueck doesn't have anyone within the program management that can do something better.