Yes I do. It has modified many of its policies since their inception after complaints. The other option is to vote in the people you want to run the company. I don't have that option at any airline. If they say to go get bent I cannot do a damn thing except take my business elsewhere. If my government does the same I can try and get them voted out. The government, even with all its secret parts, is still more open than the internal operations of most companys, who are under no compulsion to reveal anything. There is no CSPAN, no public access, no accountability. They can do whatever they want and only have to respond if they feel that they might lose enough business to be in jeapordy of bankruptcy.

Lets look at some of these accountable businesses of late. Here is a small list to check out : http://www.citizenworks.org/enron/corp-scandal.php

Yep, they sure are accountable.