Not true in my experience. American Airlines is a for profit business that values my business. When I choose to go elsewhere, they want to woo me back. The TSA doesn't give a cr*p. If I complain to AA about security checkpoints today, they can shrug their shoulders and say "too bad, it's the government." If I complain to AA about security checkpoints when AA is partially paying the bill for private screeners, the get serious about it and make sure I (as a good customer) don't get harassed again.