With all respect to Doppy and Cholula, who are more experienced and knowledgable than I am, even the majors who are losing gobs of money are more responsive than TSA. I have a number I can call. They take my questions and concerns seriously. They give me a response most of the time, and when they do not they respond and when I call and/or email they reconsider their position.

The TSA has none of this customer service platform in place. They do not care one whit about passengers. They have nothing to lose because there is no correlation between the operating budget and the passenger. They have no shareholders to please. So, frankly, the TSA doesn't give a cr*p.

Of course, this is just a distration because the airlines aren't private security companies. My original point stands. TSA is non-responsive to customer complaints. Private companies were, and would be today.