AAaand there's more!

Got a nasty call from that same agent today, saying that she thought she had already told me that there would be no refund in stickers, and chastising me for not rejecting the upgrade when I found out (at the gate) that the stickers in question would not be upgrading me to First.

She would not provide me with a way of sending in screenshots, stating that they would be rejected as this file is closed.

She initially reiterated that AA CR is a "single point of contact" system, and that there was nobody in AA at all she could escalate my complaint to. However, after telling her I was going to open another complaint specifically about Her (now that I have confirmed that she's quoting incorrect rules), she told me she'd transfer the complaint to someone else, and immediately hung up.

When I get back, the first thing I'm doing is printing out all the documentation and sending a packet to one of the directors JDiver posted.

But I am DONE, DONE, and DONE with AAdvantage - this is the last straw of many, and obviously not the worst way they've screwed me over in the last couple years. Just need to decide whether to match to DL or UA.