FlyerTalk Forums - View Single Post - Heathrow Airport seven-hour queues 'inhumane' at arrivals
Old Apr 25, 2021 | 9:23 pm
  #42  
stewardo
All eyes on you!
20 Years on Site
 
Join Date: Jul 2002
Location: LCY
Posts: 1,224
Originally Posted by pilot007
Can anyone confirm if the system has improved? Have they relocated the end of the long queue, and does it now drop you in buffers? Or, have they just added an usher to the end of the queue?
Yes - it has improved somewhat but wait times are long and unpredictable. There are now three instead of two queues: those who have been in a 'red zone' country, people holding passports who in the before-times could use the automated gates (UK/EU/Japan/NZ..) and then everybody else. When the crowd gets above a certain level additional border staff come out and check by hand [PLF & testing] documents of the second group before sending them to the automated gates.

The UK handling of the hotel quarantine group seems inept compared to the approaches I've experienced in NZ/AU/HK/JP. Those in that queue seemed the most likely to have masks down across chins and as well as being in close proximity to other travellers in the immigration hall were taken through other open terminal areas including in lifts and mingling around the general luggage carousels.
stewardo is offline