Originally Posted by
channa
They're owed the difference between F and Y. That difference is up to interpretation based on the OP's post. The AS supervisor is claiming it's $0. That's not reasonable, and very few would agree it is. I assume AS will resolve it without needing to escalate, but if needed, putting the entire ticket cost in jeopardy, through a dispute, could compel them to become reasonable if they aren't.
AS should also provide a voucher IN ADDITION to the fare differential. The fare difference is just to resolve the customer's overpayment for services not rendered. It doesn't alleviate the service issue they created by downgrading the OP in the first place.
This of course seems reasonable, but do you mind quoting the part of the contract of carriage that says this? My understanding of it is that Alaska must A) rebook you on the next available flight in the same or higher class of service or B) refund your ticket
In case it's unclear, I completely empathize with the OP and hope they get compensation from AS. I'm not trying to be difficult, but I am trying to understand what they are actually entitled to under the contract, not what is fair or what they deserve.