Originally Posted by
chicago747
Has anyone else had any experience of upgrading using a BXP1 and the app shows your reservation as CONFIRMED, but lists the amount of 500-mile upgrades you need? I have two reservations upgraded using BXP1 and both show this in the app. The example below also shows the price to upgrade to Business on the desktop site, but I've had that bug before so not overly concerned about that. Meeting service say all is well with the ticket but I never like to see anything out of the ordinary.
I have the same issue. Using BXP1 for DFW-LAX (On the 789 ... got PE seating due to status. I wanted to see how First would be so I used the BE upgrade) My wife was unable to check in and got a message she needs upgrades (she has none) and I simply got a message that I have to check in with an agent. (I have enough 500 mile upgrades) . We are on 2 different PNRs. The agent who did the upgrade told us the PNR had to be split. So, is this normal for BXP1? Is this a relic of when they used certificates and they were supposed to be presented check it.
EDIT........ No problem except it looks like BXP1 requires agent check in. I suspect it has to do with the prior requirement to present a paper voucher for BE.