Originally Posted by
Markie
Clearly a greater than 2 hour change and a re-route LHR-ORD rather than LHR-EWR.
They continue to refuse, despite agent offering a refund. Apparently their agents error is my problem.
I'm still confused, was the reroute under 2 hours (from the original).
What was the agent error? (Did the agent promised a refund but did not qualify under UA's policy?)
UA has generally (since last summer) been very good on refunds.