Originally Posted by
zombietooth
As the thread resurrector, I want everybody to know that I am not seeking compensation for this situation where my wife was moved from her seat next to me to the back of the cabin. I have not written the 1K desk and don't intend to. I really want to know how to prevent this in the future.
I understand that the, "your seat selection is not guaranteed", escape clause protects UA and allows them to do whatever they want to you, but I really don't think that it's reasonable for a customer like myself, who buys two adjacent seats in paid F for a 5-6 hour flight (over 30 days out), to be capriciously separated from my wife with no explanation whatsoever.
From that perspective, UA and it's systems are going to be mean and capricious given how often they seem to be swapping plane assignments and the inability of the seat assignment algorithms to easily manage the swaps. Things like Shares weren't really engineered to manage this much change and the results keep showing up with folks posting about these arbitrary seat assignment changes.
David