Originally Posted by
nomiiiii
Happened to both me and P2 today - both of us are MVP on the same reservation (alaska metal SEA-SAT alaska award booking).
Don't see either of us on upgrade list even though we have tried checking in 3 times (contacted them to un-check us in so we can re-check in).
Not sure if its worth getting to gate earlier to put us on the list as mere mvps, but its mildly annoying.
The upgrade processor has a real challenge, at the best of times, with 2 MVPs on the same PNR Technically, neither can be upgraded. An MVP on an award on an inelgible fare will always be the very last to be upgraded. If on an eligible fare, higher Elites will trump you, even on ineligible fares, once the Elite windows open, which I think is unfair. All eligible fares should be cleared ahead of ineligible fares in the order they were placed on the waitlist, regardless of Elite Status. Ineligible fares are added to the waitlist at the respective windows from the waitlist upgrade queue. The waitlist request queue is a misnomer since the Elite request lists are not a FIFO (first-in-first-out) process. They are "plucked" out of the request queues, first by fare class and then by date/time if there is tie.
Fare class Y is now used for both refundable revenue & refundable award tickets. Formerly, refundable Main cabin awards booked into Z.
James