Originally Posted by Section 107

Another touchpoint: renewing for 2 children under 16.

Since the kids are under 16 renewal must be in-person with both parents. Our appt was at the local post office. Took about 30 minutes to process, including taking two photos. In addition to the standard passbook & card fees with regular delivery service (not expedited), we were charged USPS processing fee for both, fees for two photographs, fees for photocopies of 7 pages of forms and documents (I think that should have come out of the USPS processing fee!) and, since paying electronically by credit/debit card - two fees to convert the electronic payment to two money orders. Will provide processing details as available:

3/15 Renewal Applications submitted
3/30 Status on Passport Application Status Page: Application Not Found (both applications).
Web page says if online status is "not found" after 2 weeks to call the center. Called around 3:50pm; 42 minutes on hold before speaking to service agent. Agent also did not find either application. Agent stated applications for minors are processed in Philadelphia after going through a postal security screening center which is very backed up; said check in another week and call back if still "not found."
4/15 Status on Passport Application Status Page: Application Not Found (both applications).
4/20 Received email notification applications received. Status webpage states: "The U.S. Department of State has received your application for your passport book and card on 04/20/2021. We're now reviewing your application and supporting documents. You requested routine service when you applied, which we are currently processing in 10-12 weeks. Your application locator number is xxx"