Originally Posted by
ayande176
Hey all,
Recently stayed at a resort where it was a points stay with cash upgrade but charged a lot of things to the room. Do incidentals and cash upgrades (e.g $75 dollars a night) translate to points earned on stays? I'm not seeing it on the app. but it also says the bill needs to be finalized (when I click the stay under account activity)
I'm having a similar issue (cash upgrade and incidentals not posting on a points stay with cash upgrade). I have filled in the Missing Points form, but wasn't clear from the T&Cs whether I should expect a favorable outcome. TIA.