Originally Posted by
corporate-wage-slave
Maybe the workforce planning will be easier if the staff are able to work effectively from Shotley Bridge or Ashington rather than trrudging into the office in the middle of the night.
I was able to book twice at 0000 GMT in February this year, via the US number, and each time connected to a super helpful representative in the UK who told me they were working from home.
Good to know. Perhaps taking the Jet Blue approach (call center staff taking calls at their homes) might make it easier to solve that historic disconnect (e.g. operating a service at a certain time but not offering an easy way for a passenger to get telephone assistance if needed at that time).