Originally Posted by
percysmith
Cancel their tickets, refund their miles (you converted them recently, so probably they come back with no expiry dates), do nothing further and wait for you to try and pursue them thru small claims in the US.
Gives them an opportunity to send someone to attend court and brandish their Because Of Coronavirus chop.
Why is CX liable for anything but the miles?? I am not sure about CX's Contract of Carriage, but I am pretty sure UA states in their Contract of Carriage that in the event of flight cancellations, they are only legally required to refund the ticket. Anything else, including rebooking on other airline's flights, is a goodwill gesture.