Originally Posted by
emviflyer
Correct, but let me rephrase the entire thing:
It applies to the AMEX KLM card (Dutch version of FB AMEX).
I had called AMEX to enquire about a specific item. The answer was clear but not exactly the same as what I was told by AXA. Thus I emailed the claim department and asked for a clarification.
The entire conversation was professional and didn't leave me with a bad feeling towards AXA, on the contrary, the person I spoke to knew the rules, but he has no responsibility for the T&C nor for communication. I also need to emphasize that dealings with AXA in the past, always were professional and that that company actively helps to find solutions when needed. I must admit that I didn't run to check my version of the policy (Platinum card) but I understood that:
- During pandemics (like we have at the moment ) the entire policy is suspended for travel cover unless the travel is deemed essential, such as death in the family etc.
The is very interesting, last year when the ZA government decided one must have a travel insurance and BA decided to check it like crazy (KL didn't care, but I didn't want to take any chances), I asked AXA for a confirmation of my insurance, and I received the following:
To Whom It May Concern, Inter Partner Assistance, of AXA Assistance Group, certify that Mr Ditto is covered for travel insurance during a ‘trip’ to the Republic of South Africa from XX/XX/20 until YY/YY/20, under the Travel Insurance Product: American Express Flying Blue Gold Card.
I was never asked if my 'trip' is essential or not, and furthermore the letter specifically stated they also cover COVID-19.
Of course the letter refers to the T&Cs multiple times, but I wouldn't have expected them to issue such a letter if in fact they consider the policy to not be valid.