Originally Posted by
Jailer
As soon as my spend $15k Amex weekend free night posted I replaced a standard 95k night in November with a certificate. In the process, the CSR confirmed that if there was no available standard redemption inventory then it wasn’t possible to swap out an existing points’ redemption with a cert.
Yesterday I was able to call the Diamond desk and they were able to swap my 2 night points stay to a 2 night stay using FNC. They were able to do this even though there was no standard room availability so it can be done. The CSR had to reach out to the sales team and they were able to hold the room in some capacity while the CSR cancelled the points stay and booked the FNC stay.