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Old Apr 16, 2021 | 6:50 am
  #4  
ua_sp_102366
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Join Date: Oct 2015
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Originally Posted by Kacee
I just cancelled a pay with points hotel stay, and - consistent with mia's comment above - AMEX issued an $1800+ credit to my account rather than refunding the points. Anyone ever able to get the points back instead? I had lots of points to start, so it won't be the end of the world if the cash refund is final.
same thing happened to me. I was issued a refund in cash but did not get the points back.
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