Originally Posted by
flyingin2021
Hi, during the 40% off promo last Januari I booked a trip to Japan (AMS-IST-HND / KIX-IST-AMS) in J-class for in November. Now TK can cancelled it's direct flights to Istanbul from Osaka, so now on the website they offer me to make a extra stop in Tokyo (layover time 15 hours :-( ). I have the following questions:
Am I entitled to get an open ticket valid for any date following involuntary change policy?
And if so, can I also change my destination in Asia for free(no fare difference) or need it be the same flights/destinations?
And how will this type of ticket appair in my overview on the TK website?
Hope someone can help me!
Hi
flyingin2021 and welcome to FlyerTalk!
As your IST-KIX flight is cancelled, yes, you could convert your ticket to an open ticket and change your destination for free within the Far East for any date until 31 March 2022. However, you shouldn't accept the changes online as once you accept it, there is no way back to revert that change.
For an open ticket, you wouldn't be able to see it in the TK website, nor the app; however, your PNR & e-ticket numbers would be the same and you would be able to rebook your open ticket on the phone by only providing your PNR or e-ticket number. So, be sure to note your PNR/e-ticket number somewhere or don't delete your confirmation e-mail from your inbox as you would need those.