Originally Posted by
brunos
I agree that it is unexpected that AF paid the compensation and the OP was lucky with this.
It seems that the aircraft left the gate less than 2h late, because they had to unload some cargo ( maybe some non-boarding pax with checked bags). There is never a mention of a malfunctioning cargo door as claimed by FlyerCO. Then the plane had to de-ice. The fact that the plane could takeoff 2h41 late would even suggest that it left the gate well before 2h (time to taxi to the de-icing machines, wait in line, de-ice, taxi to take-off). Maybe, the aircraft was ordered to wait at the gate for de-icing rather at the de-cing station.
Suggesting that de-icing is treated as "normal" at airports like AMS or CDG, where it is such a rare event, is not a point that airlines (or Dutch courts) would accept.. Speculating as to whether the aircraft would have not needed de-icing if it left the gate an hour earlier is pointless and pure speculation from a legal standpoint. We have read many reports on FT where the de-icing time was substracted from the delay by airlines which refused compensation.
Like Often1, I think that one agent was probably too quick to authorize compensation without checking the details. In any case, I doubt that there is any avenue for getting the second 300 compensation.
There was an issue offloading cargo. I meant to out cargo door/equipment but apparently only put door. (One of those two were likely the issue)
Regardless deicing is considered a normal part of flying. No different than fueling. If they needed to add extra fuel due to flying longer route, delay in fueling would still qualify. Deicing is not an uncommon occurrence. As I stated it can be well above freezing (20C/70F) on ground but need to deice. Unless you can point to some ruling I highly doubt a Dutch court would consider otherwise. While I dont know the specific case, I do know I've read about case where airline tried to claim that and was rebuffed. Put simply deicing is normal part of flying.