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Thread: Co-branded American Express cards: France and the Netherlands
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Old Apr 15, 2021 | 8:11 am
  #922  
SpinEcho
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Join Date: Dec 2020
Location: CDG & ORY
Programs: AF/KL FB Ultimate
Posts: 283
Originally Posted by emviflyer
AMEX KLM Insurance policy.
  1. Did AMEX inform members that in 2020 alone, the policy has been changed twice. If so how did they inform us? How do we find out what has changed?
  2. Did you know that since 20 March 2020 (or so) the insurance policy has been suspended (pandemic) for all travel unless considered essential?
  3. Is it ethical to charge members for the full yearly card fee, without including the complete insurance package as advertised?
I am aware that we should all read the terms and conditions of the policy. But, what a mess it is.
About point 2, where did you read that? I cannot find it in the "Conditions Générales des Assurances et Assistances au 01/04/2021 Carte AIR FRANCE KLM - AMERICAN EXPRESS PLATINUM"
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