Originally Posted by
emviflyer
AMEX KLM Insurance policy.- Did AMEX inform members that in 2020 alone, the policy has been changed twice. If so how did they inform us? How do we find out what has changed?
- Did you know that since 20 March 2020 (or so) the insurance policy has been suspended (pandemic) for all travel unless considered essential?
- Is it ethical to charge members for the full yearly card fee, without including the complete insurance package as advertised?
I am aware that we should all read the terms and conditions of the policy. But, what a mess it is.
I agree with you. Slowly and surely they are eviscerating the benefits of a very expensive card. Disappointing indeed.
I'm curious about point #2. If that is true I am not going to be happy. That wasn't my understanding... when I called them to ask about travel they never mentioned that travel had to be essential. They have always said Covid-related illness etc would be covered and that the only situations that were not covered were where the French Ministry of Foreign Affairs had issued a travel warning.