Originally Posted by
intltravel90
What is the likelihood of the feedback form leading to improved rebooking options on an award ticket (TK issued, UA operated) with a schedule change? I was rebooked automatically to other UA flights, but would prefer slightly different (UA) flights. Those other flights do not have I availability, but they do have J seats.
The ticket looks fine on the UA website, but messy on the TK website, so I would rather not ask TK for the change unless there is a good chance of success, for fear of making it worse or losing the ticket.
TK must request UA for them to open award availability and UA must accept the request.
If your request is reasonable, UA would most likely open award availability but the hard part is to make TK requesting those seats from UA.
If I were you I would have visited a sales office in person ( if they ruin your ticket you could ask them to fix on the spot, sales offices have access to the back office in IST ) or do absolutely nothing on your ticket. By the way, most likely when you fill out the feedback form, you would be asked to call the hotline for your request and you would enter a loop where the hotline would ask you to fill out a feedback form and the feedback form would tell you to call the hotline.