FlyerTalk Forums - View Single Post - Hilton Garden Inn Sacramento Airport Natomas {US-CA}
Old Apr 14, 2021 | 1:20 pm
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DCAview
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Join Date: Apr 2002
Location: New York, N.Y.
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I did a one-night stay at this hotel last week before a flight from SMF. Based on that experience, I wouldn't stay here again.

As JDiver notes, it's a well-located, clean, new hotel with a friendly staff. However, we found that the soundproofing in our room was abysmal: From our room, we could hear guests in both adjacent rooms, even when they were speaking at what sounded like normal volumes. Because it was a one-night stay and we arrived a little after 9 p.m., we didn't say anything during the stay, but if we were looking at multiple nights here, I would have at least tried another room if not another hotel altogether. I mentioned the noise issue at check-out, and the front desk clerk seemed genuinely surprised to hear that the walls were so thin -- he said that he had only heard that complaint from guests once or twice before. He didn't make any kind of service recovery offer in response, though I didn't ask for one.

There was one other feature of this hotel that I really didn't like which I suspect I'll see at other HGIs in this style: The bathroom has a sliding farmhouse-style door rather than a traditional swinging door that closes. The way the sliding door is positioned means that there's a small gap between the door and the wall that leaves the guest using the bathroom visible from certain angles of the bedroom and doesn't do much to keep bathroom sounds in the bathroom. It's likely a space-saving design, but it comes at a significant privacy cost.

Those (significant) drawbacks aside, this could be a good quality HGI: Our room was immaculate, the hotel is less than 10 minutes from SMF's terminals and rental-car center, and the staff was very friendly.
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