Originally Posted by
bocastephen
Do you have any status with National? It's an unacceptable experience, and obviously there are some employees there with a chip on their shoulder about visitors (maybe they prefer not having a job?) who should be reported - but if you have Executive level or higher, this really is completely unacceptable.
Executive. I don't think anyone at HNL cares. Demand is high and supply is low.
Originally Posted by
aacar
That's unfortunate; what class had you reserved? I had several rentals here earlier in the year and they were all excellent experiences
Full size. So both the Forrester and the Blazer were technically upgrades (and I wouldn't have minded the Forrester if it hadn't been smoked out). What I really didn't appreciate was the "this is your car, take it or leave it" attitude.
I've been renting regularly from National at HNL for over a decade, and still remember fondly when they were located open air in the parking lot.