Originally Posted by
jamesteroh
Probably due to all the bad weather in Florida and there were some heavy rains in Detroit earlier, I dropped off a friend this morning for a 12:40 Flight to FLL and it just left the gate a few mintues ago and I had lunch at frineds in Detroit and it was raining really hard for the drive home.
Holds may be expected for systemwide issues, but regularly having holds for the top tier...that means regular customers can’t even get through.
They need to build more slack into their contract center capacity - especially as we head into the summer and leisure demand is taking off - because this has been going on at DL unacceptably long.