Originally Posted by
Dsm2m2
For those who booked the penthouse deal on points, did someone reach out prior to confirm transportation etc? We are 5 days out from our trip and have not had anyone reach out / not received a response from our concierge at this point. if anyone can share a direct email, I would appreciate it.
TIA
Yes I did reach out to concierge a few days before. You can email Rocio, she is very nice and helpful:
[email protected]
We had an amazing, unforgettable stay in the penthouse 3 bedroom. Escalade pick-up, comp breakfast, comp happy hour, one day pool cabana etc
I wish the "mistake" points deal could return!
Have fun!