After a long wait for a hotel shuttle at CLT, the van filled quickly once it arrived. A number of people were unable to get on. When one of these irate passengers questioned the driver about why the hotel was only running one van, the driver responded that the hotel has a second van but there was no one at the hotel who could drive it, since everyone there was on work release. After a moment, those of us on the van who heard the comment looked at each other and laughed nervously . . . .