Originally Posted by
no2chem
Hm. Actually, looking at my account, it appears that my tier point year resets on May 9th.
Ah okay then. So you were affected after all. At this point you can take Karfa's advice and try emailing using the webform with your cancelled flight details from last year. Its worth a shot but I can't see it being successful given the time past. But who knows, maybe they would surprise us.