Originally Posted by
Oxon Flyer
Not quite sure whether such sweeping and dismissive generalisations are a) universally true or b) helpful to the OP. You don't need a 'vast back office staff' to sort out a very common 'on request' hotel item that the OP had reasonable expectations would be provided.
But, you do, to start making phone calls to arriving guests. And if you do it for cribs, do you do it for rollaway cots, and so on?