Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
To me it would depend what "PSE equipment failure" means. If the whole city or the whole block were without power then it's clearly not the hotel's fault and I wouldn't expect them to offer compensation of any kind. If it was some power equipment at the hotel, under their control, so the only place that had no power was the hotel, then I agree that some minor gesture would be in order--not a free night and not 50% off. Maybe 25% off (6 hours is 1/4 of 24 hours after all), or $25 in credits for the lobby marketplace, or a free drink and appetizer at the bar (if they have one). But I'm not big on compensation in general--stuff happens, and a genuine apology goes a LONG way with me.