No Power for 6 hours [Residence Inn Seattle South/Tukwila, WA]
Residence Inn Seattle South/Tukwila
Booked for 2 nights. Morning of checkout extended one more night. Come 1500 power went out for entire property. Apparently issue was PSE equipment failure. Due to failure had no power for six hours, during which time no heat so room was freezing. Also couldn't cook, etc.
I was told by staff that night (power came back around 2100) hotel mgmt would take care of us.
Come checkout I ask hotel manager about what type of discount we're getting. (I wasn't expecting a free night, although think it would've been a reasonable expectation) I get the worst response. "Well it wasn't our fault power was out for nearly 6 hours." "We're not doing anything as I don't feel it's our responsibility." Hotel manager, not assistant, not supervisor, not front desk staff, the hotel manager.
Really? You're a hotel. We're paying for a livable unit. I get hotel wasn't at fault. However for nearly quarter of day room was unusable. Unit temp was 59F by time power restored. Of course couldn't cook, had to keep refrig/freezer closed so items stayed refrigerated/frozen, etc.
What does FT suggest? Who should I contact? Is free night reasonable or prorated? Including taxes the 3rd night came to $200.
PS - I thought I had already submitted this thread, but don't see it posted.