Is there some kind of exception that allows hotels to consider cribs as optional amenities and not have them if they're reserved? I made a reservation over a week ago, which specifically included a crib. On arrival at the hotel, I was told that "uh, I think we might have one, but I'm pretty sure it's broken." Turns out they don't have one at all. They told us that if we wanted our baby to have a place to sleep last night "I guess you'll need to go buy one." But the manager said they would not reimburse us for the purchase.

I had no choice - the baby is too young to sleep in a bed (roll/fall off) or a pile of pillows like the front desk clerk suggested (SIDS). So we went and bought a pack & play last night. I don't even necessarily just want to be reimbursed - I'd even be happy to sell it to the hotel, so they have a working crib for future guests. I've reached out to Marriott corporate on Twitter, but all they did was forward my complaint to the hotel management. What other steps should I be taking?

The worst part is that we have two pack & plays at home - if they had even just bothered to let us know before we arrived that they couldn't handle that part of our reservation, we could easily have just stuck one in the car and brought it with us.