Originally Posted by
irishguy28
I did the free flight check on the Dutch-based
EUClaim claims agency, and they have determined that the flight in question doesn't qualify for compensation due to an "extraordinary circumstance" and therefore will not even accept claims for this flight; but you will probably find another claim agency that will take up the case.
Yes, I need to find a claim agency that does not run an automatic weather check to sort cases.
Weather can indeed be evaluated as exceptional for this flight (although one may make the case that snow is not that uncommon at this time of the year at AMS, and the airlines have to take it into account when planning their flights), but did not cause the delay as, at the gate, the aircraft did not need deicing (it has just landed from another rotation). The delay was caused by poor cargo management, and the 2 hours spent at the gate offloading the cargo caused the need for deicing.