Originally Posted by
Confus
The BA customer service manual used to contain a whole section on how to address customers with specific titles. I hope it still does.
There’s a distinct subset of customers for whom courtesy and correct address is important, regardless of whether you, I or the man down the street thinks it should be.
I doubt that even this subset would have too much issue with spam that they signed up to receiving using such terms - if they did, I doubt that they would sign up for it