Originally Posted by
Misco60
There is nothing old-fashioned about simple courtesy.
I, too, would prefer to be addressed in emails and on websites as "Mr xxxx", and find the use of my first name somewhat coarse and impolite, but I think the battle is lost.
Fair enough, the interpretation of courtesy is a very subjective area! I don't personally find the use of my first name - or even hey - discourteous ('I draw the line at 'YOU'
) and I would find it mildly uncomfortable if I was constantly addressed as 'Mr...'
Or, put another way, I would consider someone more courteous if they delivered an exceptional service using familiar terms, having taken the time to build some kind of rapport, than a tokenistic service delivered using a more consistent and formal type of address.