Originally Posted by
bwallet
The problem with Lyft automatically adding trips to the queue is that drivers don't cancel them right away. Lyft has been working on getting more efficient in assigning drivers. So, I get a message saying that the closest driver is completing another trip. I wait for ten minutes or more for them to complete a trip right near me, and then they immediately cancel my trip. I had that happen three times in a row last week. It took me over 40 minutes to get a ride when I paid extra to get the ride within 15 minutes.
This is a problem that I've been having as well. I've complained to Lyft only for them to not respond to me at all. If I requested a ride and cancelled after 10 minutes, I have to pay a fee. This should be a two way street. If a driver wastes 10 minutes of my time before cancelling, I'd expect a $5 credit.
Originally Posted by
jamesteroh
I don't understand why Uber or Lyft drivers can't cherry pick since they are Subcontractors, especially since they don't set a price. If I want painting done in my condo and tell a painter who is self employed I want a room painted for $xxx it's totally up to them if they will take the job or not. I think this is the same thing, they aren't being paid by the hour or by the mile driven unlike a cab who gets $xx per mile plus a base fee.
Although I would prefer to have a bidding system, as the California model has shown, it reflects poorly upon the rideshare company, and frustrates riders, possibly causing the system to break down eventually.
What I'd want is a system where the platform is operated not-for-profit, so possibly a local town/city/state government can handle it, which would probably speed up the background checks, etc. That way, the drivers get more of what the riders pay for the service, and everyone is happy. Maybe even integrate the taxis into the system so that they're not playing giving an unfair advantage to one group or another.
I don't have high hopes of that happening, so in today's reality, both drivers and riders need to watch out for scams enabled by the platform operator.