I made two stays that shoukd have qualified (mid December and mid February) and neither triggered the promo. Its been well past 8 weeks on both charges now and have not had luck. I called Chase and they told me to call Hyatt... called Hyatt and they told me to call chase). While $75 isn't the end of the world, it was the tipping point in one of those two trips and now I have a bad taste in my mouth about Hyatt and Chase for that matter... Why would I get excited about spending money on a promo with either of these two companies if they not only don't honor the promo but don't have a simple advertiesed phone/email to get it resolved since its ambiguous who is at fault.

Planning multiple trips at the moment and I'm much less likely to book through Hyatt right now. If anyone's got advice on how to resolve I'm all ears.