FlyerTalk Forums - View Single Post - Risk of booking all DL ticket via OTA
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Old Apr 5, 2021 | 4:17 pm
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exwannabe
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Originally Posted by ty97
I've heard horror stories (anecdotally but repeatedly) about dealing with customer service via the OTA including long wait times and additional change fees from the OTA.

Not that Delta hold times aren't a horror story right now though.
In my experience with OTAs they have always provided the correct result at the end of the story. But a couple times needed several calls and long wait times. And by "long" I do not mean 30 minutes, I mean hours.

But these were with Chinese airlines that Expedia/Orbitz had to "long book". I.E., they had to actually call the airline to make the change.

With DL (and I assume most) they can handle this via their own IT. So I would not expect a huge issue. But if the online request fails, expect more of a wait than you would with DL.

I think there is no risk other than annoyance.

I also think DL will likely be able to book it if you call. That would be my choice.
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