I do not think that providing the nature of my complaint re: the Hampton Inn Munich in 2018 and the resolution of the issues with the Hilton executive customer service department (which does exist) is relevant to the question which I posed in my opening post. I consider that a generic question - the only reason I cited my complaint to Hilton was that they do state that they have an executive service desk - so I was wondering if Marriott offers the same service;

I am asking the question on this forum - because as my status suggests - I stay at a Marriott family of hotels frequently enough.



I do not have any outstanding complaint that I have to deal with in terms of Marriott hotels - over the years, on occasion, I have dealt with the Marriott (or other family of) hotels directly.

But the analogy to my Hilton complaint is such - if the hotel in a Marriott chain of hotels can not deal with my complaints to my satisfaction, is there an option of going to an executive customer service desk in Marriott, as was my experience with Hilton. The implication from most responses to my question is a "no".;